Return and Refund Policy
Returns & Refunds Policy
Return window
You can return unused items in original condition within 30 days of delivery. Please include a trackable return.
How to start a return
- Email support@prnce-charming.com with order number, item(s), reason, and photos (if applicable).
- We’ll share return instructions and label details.
Return shipping costs
- Defective/damaged/incorrect items: We cover the return cost.
- Other reasons (e.g., wrong size, change of mind): Customer pays the return cost.
Exchanges
- Possible within 30 days of delivery.
- Free if item is defective or damaged.
- Non-defect exchanges: customer covers return shipping.
Refunds
- Processed within 7 business days after we receive and inspect the item.
- Refunded to the original payment method.
Condition of items
Items must be unused, with tags intact, and in original packaging. Returns not meeting these requirements may be declined.
Return address (logistics centre)
2nd Floor, Building 9, No. 887 Changchun West Rd. China (Zhejiang) Pilot Free Trade Zone Jindong District, Jinhua, Zhejiang, China
Always contact support before sending any parcel.
Support
Email: support@prnce-charming.com
Phone: +31 6 36 29 35 47
Hours: Mon–Fri, 09:00–17:00 (GMT)