FAQ
Do you ship overseas?
At the moment, we only ship within the UK, and we’re pleased to offer free shipping on all UK orders. No minimum spend required! We’re working hard to expand our shipping options and plan to offer international delivery to more countries later this year.
Stay tuned for updates and future shipping promotions!
How long will it take to get my orders?
All orders are processed and dispatched within 1–3 working days. Once shipped, delivery across the UK typically takes an additional 3–8 working days, depending on your location.
Total estimated delivery time: 4–11 working days.
You’ll receive a tracking link in your confirmation email, and you can monitor your order’s progress at any time through our “Track Order” page.
Please note: delivery times may vary during busy periods or due to unforeseen circumstances
What is your return policy?
You can return your order within 30 days after delivery. Once received, refunds are processed within 7 days.
- Return Costs:The customer is responsible for return shipping unless the item is faulty, damaged, or incorrect
- Damaged or Wrong Items:Report within 30 days with photos to support@prnce-charming.com .
- Exchanges: Please contact us to request an exchange.
- Refund Method:Refunds are issued to the original payment method.
For returns, please email support@prnce-charming.com , and we will provide further instructions.
How can I contact customer support?
Contact us via our online form or e-mail. Our team is ready to help with any order or product questions.
Need help? We're here for you!
Have questions or need assistance with your order? Our customer support team is ready to help.
Visit our Contact Page to easily send us a message using the contact form.
Prefer to email us directly? Reach out at support@prnce-charming.com and we’ll get back to you as soon as possible.
Company Information
Business Name: Wellmee
Address:
Jan Kleingeldstraat 80
3075 PR Rotterdam
South Holland
The Netherlands
Chamber of Commerce number: 76734129
VAT: NL003130841B34
Email: support@prnce-charming.com
Phone support: +31 636293547
Customer service hours:
Monday to Friday, 09:00 – 17:00 (GMT, London)
We aim to reply to your e-mail within 24 hours.
Who pays for return shipping?
If your item is faulty or damaged, we cover the return shipping. For all other returns (such as wrong size or change of mind), the customer is responsible for the return shipping cost. For full details, please see our return and refund policy.
How long does a refund take?
Refunds are processed within 7 days of receiving your return. Your bank may take additional time to credit your account.
What payment methods do you accept?
We accept major credit cards, including VISA and Mastercard, as well as other options at checkout. For full details, please see our Shipping and Payment policy
How do I track my order?
Track your order anytime via the “Track Order” page on our website. You’ll also receive tracking details by email after dispatch.
How do you use my data?
We use your data to process orders, improve your experience, and for customer support. Your data is not shared with third parties except as required to fulfill your order or by law. See our Privacy Policy for details.
Do you use cookies?
Yes, we use cookies to personalise your experience, perform analytics, and support essential site functions. Manage your preferences in your browser settings. See our Cookie Policy for more.