FAQ
Do you ship overseas?
At the moment, we only ship within the UK, and we’re pleased to offer free shipping on all UK orders—no minimum spend required!We’re working hard to expand our shipping options and plan to offer international delivery to more countries later this year.
Stay tuned for updates and future shipping promotions!
How long will it take to get my orders?
All orders are processed and dispatched within 1–3 working days. Once shipped, delivery across the UK typically takes an additional 3–8 working days, depending on your location.
You’ll receive a tracking link in your confirmation email, and you can monitor your order’s progress at any time through our “Track Order” page.
Please note: delivery times may vary during busy periods or due to unforeseen circumstances
What is your return policy?
We offer a 30-day hassle-free return policy—no questions asked!
✅ No return or handling fees
✅ You only cover the return shipping label
How can I contact customer support?
Contact us via our online form or email. Our team is ready to help with any order or product questions.
Need help? We're here for you!
Have questions or need assistance with your order? Our customer support team is ready to help.
Visit our Contact Page to easily send us a message using the contact form.
Prefer to email us directly? Reach out at support@prnce-charming.com and we’ll get back to you as soon as possible.
Company Information
Business Name: Wellmee
Address: Jan Kleingeldstraat 80, 3075 PR, Rotterdam, The Netherlands
Business Number: 76734129
E-mail: support@prnce-charming.com
Phone support: +31 85 212 9813
Customer service hours:
Monday to Friday: 09:00 am to 5:00 pm
(GMT) Greenwich Mean Time (London)
We aim reply to your e-mail within 1 day
Who pays for return shipping?
If your item is faulty or damaged, we cover return shipping. For all other returns (wrong size, changed mind), you pay the return shipping cost.
How long does a refund take?
Refunds are processed within 14 days of receiving your return. Your bank may take additional time to credit your account.
What sizes do you offer?
We offer a wide range of sizes for men and women, with detailed size guides available. For a tailored fit, contact our team for custom sizing options.
What payment methods do you accept?
We accept major credit cards, including VISA and Mastercard, as well as other options at checkout.
How do I track my order?
Track your order anytime via the “Track Order” page on our website. You’ll also receive tracking details by email after dispatch.
How do you use my data?
We use your data to process orders, improve your experience, and for customer support. Your data is not shared with third parties except as required to fulfill your order or by law. See our Privacy Policy for details.
Do you use cookies?
Yes, we use cookies to personalise your experience, perform analytics, and support essential site functions. Manage your preferences in your browser settings. See ourCookie Policy for more.
