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Return and Refund Policy
RETURN AND REFUND POLICY
Effective Date: February 12, 2024
Return Period: You have the right to cancel your purchase up to 14 days after receiving your order, without providing a reason.
Refund Period: Once the returned goods are received, we will process your refund within 7 days.
Return Costs: The cost of returning items to our address is the customer's responsibility, unless otherwise agreed upon.
Return Address: Please contact our customer service team, and we will provide you with the return address.
Welcome to PRINCE CHARMING!
Your satisfaction is our top priority. We have carefully crafted our Return and Refund Policy to provide a hassle-free experience for all our customers. Please read this policy thoroughly to understand your rights and responsibilities regarding returns and refunds.
RETURNS BASED ON DELIVERY DATE
We believe it’s important to be transparent. Therefore, our return policy is based on the day you receive your order, not the day of purchase, ensuring you have enough time to review your purchase after delivery.
CIRCUMSTANCES ELIGIBLE FOR RETURNS:
Order Cancellation:
- How to Initiate: To cancel your order, please contact our customer service team via email at info@prnce-charming.com.
- Required Information: Include your order number and relevant details.
Damaged During Transport:
- How to Initiate: If your product is damaged during transport, please notify us within 14 days of delivery by emailing us at info@prnce-charming.com.
- Required Documentation: Please provide your order number, a detailed description of the damage, and clear photos of the damaged item.
Manufacturing Defects or Post-Use Issues (Warranty):
- How to Initiate: If your item has a manufacturing defect or post-use issue within the warranty period, contact us at info@prnce-charming.com.
- Required Information: Provide your order number, a description of the issue, and clear photos of the defective item.
- Warranty Coverage: Warranty terms vary by product and will be provided at the time of purchase.
Change of Mind:
- How to Initiate: If you change your mind, you can return the item within 14 days of delivery. Please contact us at info@prnce-charming.com.
- Required Information: Provide your order number and the reason for returning the item.
Request for Exchange:
- How to Initiate: If you'd like to exchange an item, contact us at info@prnce-charming.com.
- Required Information: Include your order number and the details of the item you'd like to exchange and your preferred replacement.
Received the Wrong Product:
- How to Initiate: If you received the wrong product, contact us within 14 days of delivery via email at info@prnce-charming.com.
- Required Documentation: Include your order number and clear photos of the wrong item.
COMPREHENSIVE RETURN PROCEDURE:
- Contact Us: Start the return process by reaching out to our customer service team using the contact information provided above, indicating the reason for your return.
- Submit Documentation: Provide the necessary documents and information based on your return reason.
- Return Address: Once approved, we will send you the return address and detailed instructions.
- Packaging: Pack the item carefully, including all original accessories and packaging.
- Shipping: Use a carrier of your choice to return the item within 14 days of approval.
- Inspection: Once we receive the returned item, it will be thoroughly inspected.
- Refund or Exchange: If your return meets the criteria, we will process your refund within 7 days to your original payment method, or we will provide an exchange, as per your preference.
REFUND DETAILS:
Refund Processing Time: Refunds are generally processed within 7 days of receiving the returned item.
Refund Method: Refunds are issued via the original payment method, unless otherwise specified.
Store Credit Option: In some cases, we may offer store credit or an item of equal value instead of a monetary refund.
Customer Service: Our team is available Monday to Friday, from 9:00 AM to 5:00 PM.